Return and Exchange Policy

At Contablue, we strive to provide you with high-quality products and a smooth shopping experience. If you receive a product with a manufacturing defect or experience a size-related issue, you may request a return or exchange in accordance with the policy below.

1. Return & Exchange Window

  • Return or exchange requests must be raised within 5 days of receiving the order.

  • Requests received after 5 days from delivery will not be eligible for return or exchange.

2. Eligible Reasons for Return & Exchange

Returns and exchanges will be accepted only in the following cases:

  • Manufacturing damage or defect in the product.

  • Size-related issues, subject to product availability for exchange.

Returns or exchanges for any other reason, including change of mind, preference, or incorrect product selection by the customer, will not be accepted.

3. Shipping Charges

  • A ₹149 shipping charge is payable in advance for processing a return or exchange request.

  • The ₹149 shipping charge is non-refundable if the customer refuses/denies delivery, fails to accept the shipment, or the order remains undelivered due to reasons attributable to the customer.

  • The applicable ₹149 shipping charge will be deducted from the total order amount while processing the eligible return/refund.

4. Product Condition

For a return or exchange to be accepted, the product must be:

  • Unused and unworn.

  • In its original condition.

  • Returned with the original packaging, tags, and accessories, wherever applicable.

  • Free from any damage caused after delivery.

We reserve the right to reject a return or exchange request if the product does not meet these conditions.

5. Return & Exchange Processing

  • The return or exchange process will be initiated only after the returned shipment is received at our warehouse and the product is verified to be in its original and acceptable condition.

  • Once the returned product is received and successfully passes our quality inspection, the exchange/replacement order will be dispatched within 48 hours.

  • For eligible returns, the refund process will be initiated after the returned product has been received and verified at our warehouse.

  • The 48-hour dispatch timeline applies after successful receipt and quality verification of the returned shipment.

6. Exchange Availability

Size exchanges are subject to the availability of the requested size. If the requested size is unavailable, an alternative resolution may be offered at the discretion of Contablue.

7. Return & Exchange Approval

All return and exchange requests are subject to verification and approval by our quality control team. Customers may be required to provide photographs or videos of the product and the reported issue for verification.

Important: Raising a return or exchange request does not automatically guarantee approval. The request will be processed only after the returned product is received and verified according to the conditions mentioned above.